The CRU was granted powers in 2016 to take actions against licensed electricity and gas suppliers and network companies that do not act in the way that meets the standards of performance set by the CRU.
The CRU can issue advice, a caution, a warning or reprimand to suppliers (a ‘minor’ sanction). The CRU can also require suppliers to pay a financial penalty of up to ten percent of turnover in the case of a ‘major’ sanction for serious breaches of their obligations.
This consultation paper proposes standards of performance in gas and electricity supply licences which the CRU considers will ensure a high standard of protection for customers and invites suggestions for new/alternative standards of performance.
Responses to this paper should be returned by email or post by close of business on 06 May 2022 and marked with the CRU reference CRU202218 / CRU202220.