Published Date: 24 Feb 2022

Sectors:
  • Compliance and Enforcement

Administrative Sanctions

The CRU was granted powers in 2016 to take actions against licensed electricity and gas suppliers and network companies that do not act in the way that meets the standards of performance set by the CRU.

The CRU can issue advice, a caution, a warning or reprimand to suppliers (a ‘minor’ sanction). The CRU can also require suppliers to pay a financial penalty of up to ten percent of turnover in the case of a ‘major’ sanction for serious breaches of their obligations.

This consultation paper proposes standards of performance in gas and electricity supply licences which the CRU considers will ensure a high standard of protection for customers and invites suggestions for new/alternative standards of performance.

Responses to this paper should be returned by email or post by close of business on 06 May 2022 and marked with the CRU reference CRU202218 / CRU202220.

Contact Name:
Compliance Team
Contact Email:
Compliance@Cru.ie

2022

Document Icon

CRU202218 Consultation on Proposed Specification of Standards of Performance in Electricity Supply Licence

2022

Document Icon

CRU202220 Consultation on Proposed Specification of Standards of Performance in Natural Gas Supply Licence

Round

2021

Document Icon

CRU21029 CRU Approach to Administrative Sanctions and the Specification of Standards of Performance

2020

Document Icon

CRU20081 Approach to Administrative Sanctions and the Specification of Standards of Performance

2019

Document Icon

CRU19135 Administrative Sanctions Information Paper